Shipping Policy
Free Shipping on All Orders
We are pleased to offer free shipping on all orders, both domestic and international!
Domestic Shipping (United States)
Processing Time: All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
Delivery Times:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 3-4 business days
- Express Shipping: 1-2 business days
International Shipping
We ship to select countries worldwide. International shipping times vary by destination:
- Canada: 7-14 business days
- Europe: 10-21 business days
- Australia & New Zealand: 14-28 business days
- Other Countries: 14-35 business days
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. You can track your package using the tracking number provided.
Returns & Refunds Policy
Return Window
We accept returns within 30 days of the delivery date. Items must be unused, unworn, and in their original condition with all tags attached.
Non-Returnable Items
The following items cannot be returned:
- Final sale or clearance items
- Personalized or custom-made products
- Opened hygiene products (for health and safety reasons)
- Gift cards
How to Initiate a Return
- Contact our customer service team at info@brismarket.com with your order number
- Provide the reason for your return
- We will send you a return authorization and shipping label
- Pack the item securely in its original packaging
- Ship the item back using the provided label
Return Shipping Costs
- Defective or Wrong Items: We cover return shipping costs
- Change of Mind: Customer is responsible for return shipping costs
- International Returns: Customer is responsible for all return shipping costs
Refund Processing
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method.
Please note: It may take an additional 3-5 business days for the refund to appear in your account, depending on your bank or credit card company.
Exchanges
We currently do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange for a replacement or full refund at no cost to you.
Contact Us
For any questions about shipping or returns, please contact our customer service team:
- Email: info@brismarket.com
- Response Time: Within 24 hours (Monday-Friday